We are currently reviewing non-complex, age-related adult hearing services across the Tees Valley. These services are provided for people usually aged 55+ who have a non-complex hearing need that can be met by a service often delivered in their community. They offer comprehensive support following a referral from their GP, such as a Hearing Needs Assessment, fitting of hearing aids, follow-up assessments and more.
These services are commissioned using an ‘Any Qualified Provider’ model, meaning there are multiple options for patients as to where they receive their care. Across the Tees Valley, there are six providers:
- County Durham and Darlington NHS Foundation Trust (CDDFT)
- Minor Ops
- North Tees and Hartlepool NHS Foundation Trust (NTHFT)
- Outside Clinic (domiciliary care only)
- Scrivens
- Specsavers
In order to ensure that these services meet the needs of local people, we are capturing the views and experiences of patients regarding their referral, making an appointment, treatment and follow-up care. If you have used Adult Hearing Services in the Tees Valley, please consider completing an online survey by clicking here. This survey is anonymous and will help to highlight what is working well within these services, as well as what could be improved.
In addition, focus groups are also being planned with partner organisations across the Tees Valley, where participants will have an opportunity to provide their thoughts and feedback on Adult Hearing Services in greater detail. If you would like to take part in a focus group, please get in touch with the relevant organisation for your Local Authority area:
- Darlington – Healthwatch Darlington:
- Phone: 01325 380145
- Phone: 01325 380145
- Hartlepool and Stockton-on-Tees – Catalyst Stockton:
- Phone: 01642 733906
- Phone: 01642 733906
- Middlesbrough and Redcar and Cleveland – Healthwatch South Tees:
- Email: healthwatchsouthtees@pcp.uk.net
- Phone: 0800 118 1691
- Text only: 07451 28879
The survey can be made available in different languages and formats on request. If you have any questions about this engagement, please get in touch with NHS Tees Valley CCG via email or phone:
- Email: tvccg.enquiries@nhs.net
- Phone: 01642 263030